Pre-Production Rack Bring-Up
Built high-capacity pre-production bring-up lines from the ground up, enforcing strict BOM and revision controls to deliver stable, early-access AI racks to internal software and firmware teams ahead of schedule.
LED BY EX-NVIDIA DGX/HGX VALIDATION & TRIAGE LEADERS
Rack Integration and Validation, From NPI to Deployment
Cutting the time to uptime for the world’s most complex AI systems.
Getting next-generation AI racks online takes more than physical integration and part-swapping. Our founders previously led system validation and triage for NVIDIA’s flagship AI trays and racks—bringing up, deploying, and sustaining five generations of platforms since A100. Today, we put that same engineering rigor to work on your factory floor and deployment site.
Team Achievements
NPI & Ramp Execution
Directed end-to-end NPI for flagship AI platforms from first-article EVT/DVT trays to full L11 rack production—aligning silicon, mechanical, and factory teams to hit uncompromising launch windows.
Factory Yield Recovery
Cleared stalled factory bonepiles during flagship NPI ramps by isolating systemic root causes and scaling line-side rework—recovering stranded inventory at scale and pulling shipment schedules back on track.
High-Speed Fabric Validation
Validated scale-up and scale-out fabric integrity (BER, FEC margins, and link training) across dense multi-node AI racks—eliminating packet drops and fabric flaps before customer workload handoff.
Scale-Out Deployment
Stood up rapid-response triage and rework operations during a high-stakes cluster turn-up—clearing systemic hardware and firmware blockers at scale to prevent a critical fleet launch slip.
Fleet Infrastructure Sustainability
Restored mission-critical benchmark clusters by debugging failures across blind-mate liquid cooling loops, high-density power shelves, and compute trays—maximizing cluster availability for priority workloads.
System Validation
Isolated elusive hardware-firmware race conditions, PCIe/high-speed signal integrity bottlenecks, and thermal throttling during early bring-up—locking in platform stability before high-volume CM handoff.
Vendor & CM Alignment
Bridged silicon design teams and contract manufacturers (CMs) on the factory floor—closing test-coverage gaps, tightening line qualification criteria, and eliminating escapes during early production.
Runbooks & Fleet Tooling
Authored comprehensive L10/L11 assembly, disassembly, and complex rework SOPs alongside automated diagnostic workflows—enabling CMs and field techs to execute repeatable, zero-defect builds at volume.
Problems should surface on the test floor—not in production.
When an AI rack fails during deployment, your reputation and schedule take the hit—even when the root cause sits upstream in silicon, firmware, or optics. We embed alongside your teams through NPI, factory ramp, and site turn-up to catch cross-boundary failures early, before they stall your cluster launch.
How we support your operation
We plug in at the exact points where AI rack programs get expensive: the ramp, the bonepile, and the deployment floor.
Triage Operations & Escalation
Designing and deploying dedicated triage teams to coordinate debug across validation, manufacturing, and field environments. Structuring escalation paths to reduce turnaround time.
Rack-Scale Bring-Up
Racks reach stable, production-ready uptime faster—fully verified across cooling, power, compute nodes, firmware stack, and fabric at bring-up to eliminate early-life failures and minimize costly post-deployment rework.
Network & Fabric Diagnostics
Analyzing scale-out topologies, switch tiers, and optical interconnects to diagnose performance degradations or link failures and isolate fabric faults across the cluster.
Bonepile Management
Executing rapid triage and scalable rework strategies to recover stalled inventory, unblock factory throughput, and restore critical capital value.
New Product Introduction (NPI)
Establishing test coverage and yield feedback loops across design teams, manufacturing lines, and pre-deployment labs.
Strategic & Operational Advisory
Expert guidance spanning vendor qualification, factory and site operations, program readiness, and validation strategy for next-generation AI infrastructure.
Who we work with
We partner with teams shipping novel accelerator hardware from first silicon — and the operators, manufacturers, and facilities running the first fleets.
Custom AI silicon companies
Turn first silicon into a production-ready L11 rack without spending years building an internal validation team.
ODM / CM partners
Clear bonepiles, pass customer qualification on the first try, and protect your margins during compressed ramps.
Colocation & site turn-up
Accelerate rack commissioning across liquid cooling, power shelves, and fabric to reach signed acceptance faster.
Data center operators
Isolate elusive node, thermal, and fabric faults on-site without waiting weeks on vendor RMA loops.
Inference cloud & specialty operators
Cut time-to-workload on high-density GPU clusters so your compute starts generating revenue on schedule.
Meet the leadership
Robert Feng
Co-Founder · Bring-up, validation, debug & sustaining
Robert previously led triage operations for NVIDIA's flagship HGX and DGX programs, taking high-density AI systems from first-article module and tray validation to full L11 rack deployment. He designed rapid-response lab bring-up lines to meet compressed engineering schedules—including triaging, reworking, and redeploying hundreds of next-generation compute nodes in under a week.
Ex-NVIDIAEx-SupermicroHardware Design & Operations
LinkedIn 
Roger Chuang
Co-Founder · Reliability & NPI
Roger brings 14 years of NPI and systems validation leadership from NVIDIA and Supermicro, including flagship DGX and HGX platform ramps. He architected automated reliability testing and failure-analysis feedback loops that drove critical hardware and firmware fixes directly back to R&D.
Ex-NVIDIAEx-SupermicroSystems Validation
LinkedIn What we bring to your operation
AI rack programs put hardware and infrastructure teams in a tough spot: bleeding-edge silicon, compressed ramps, and demands for hyperscale reliability on day one. Your engineers are already at capacity—and your delivery schedule has zero margin for delay.
Execution built for hard dates.
Resolve critical blockers across factory bring-up, site acceptance, and cluster go-live so racks ship and deploy on schedule—keeping your customers, partners, and workloads moving.
Seamless surge capacity.
Integrate senior engineering capacity directly into your existing factory or datacenter workflows—scaling to your ramp or deployment schedule without carrying permanent headcount between programs.
Cross-boundary fault isolation.
With backgrounds spanning reference system engineering and high-volume rack integration, we isolate faults across node, switch, and rack infrastructure—driving clear root-cause ownership across vendors and site teams.
A proven validation methodology.
Architect custom runbooks and automated diagnostic coverage using battle-tested validation principles—making execution repeatable and predictable from day one on your floor.
Tell us where your racks are stuck.
Whether it's a stalled NPI ramp, a growing factory bonepile, or a live cluster escalation you need to close, send us your project scope or book a consulting session with our team. We'll dig into what's happening and align on how to get you unblocked.
sales@racktriage.com · San Jose, California · We respond within one business day